warranty

WARRANTIES

1 YEAR WARRANTY
If within one year your Hunters Element product is found to have a manufacturer fault in any way, we will repair or replace it for free.

RETURNS

WARRANTY ISSUES:
Returns for manufacturer defects will be accepted. Please use our Contact Us page to notify us of the issue, including photos and proof of purchase.

INCORRECT MERCHANDISE:
If you received an item different than what was described on the website — wrong size, colour, or style — please get in touch via our Contact Us page and we’ll help you out.

SIZING RETURNS & OTHER:
For online orders where you'd like to change the size of one or more products, please use our returns form. Once we receive the product back (still in brand-new condition with the swing tags included), we’ll process a refund or exchange. Please expect delays during peak seasons and sale periods. Staff hold the right to refuse exchanges or returns.

HOW TO RETURN:
For online orders, submit a return request here.

Shipping and handling charges will not be refunded for returns or repairs unless an error occurred on our part in the shipment of your order.

1 YEAR WARRANTY
If within one year your Hunters Element product is found to have a manufacturer fault in any way, we will repair or replace it for free!

LIFETIME EXTENDED WARRANTY
We are so confident in the quality of our gear that if at any point in its life your Hunters Element kit gets damaged, we'll sort you out. If you've torn it on an antler, punctured it with a thorn or crushed a zip between rocks, we'll repair it (if we can) for a small fee. Some jobs are easier than others though, so you should check out our Product Care Guide to get the best life out of your gear.

Manufacturer faults; faults in stitching, material or manufacturer workmanship in gear that has been used for the intended purpose and given the proper care.

Wear and tear
Improper use or care
Torn holes
Damage from rocks, sharp objects such as branches, thorns, barbed wire, knives or chemicals
Gear that has not been used for its intended purpose
Improper use or care of zips
Gear that is returned dirty - that’ll be sent back to you at your own cost

Yes, it does. Any gear returned dirty will not be accepted will be returned to you at your own cost.

Please use our Contact Us page to notify us of the issue, including pics of the fault and proof of purchase.

Our customer care team will then assess your issue and be in touch with next steps.