If your Hunters Element product is covered under the 5 Year Warranty, Hunters Element will repair it for free.
Under our Satisfaction Guarantee if a Hunters Element product is found to be faulty in any way under recreational use or you are not satisfied with it, within 30 days after the date of purchase, Hunters Element will repair or replace it. The product must be undamaged or have minimal wear and tear.
Defective Merchandise: Returns for manufacturer defects will be accepted. All original packaging and materials including boxes, manuals, warranty cards, instructional DVDs, and any other materials in the original shipment must be returned with your merchandise.
Incorrect Merchandise: Contact us via e-mail or phone if you received an item different than what was described on the website or is the wrong size, color, or style than what you ordered. Get in touch via our Contact page and we'll help you out!
How to Return
If you need to return a Hunters Element product it must be be cleaned and packed in the original packaging including any accessories, manuals, documentation and registration that shipped with the product (where possible).
- Fill out a Product Return Form and securely attaching it to the product intended for return or repair.
- Send the product with the product return form attached through the carrier of your choice. For your protection, insure the package for the full value and send to:
Evolve Outdoors Group Ltd
25/200 Canterbury Road
Phone: 03 8740 3545
Fax: 03 8376 8152
Shipping and handling charges will not be refunded for returns or repairs unless an error occurred on our part in the shipment of your order. All product returns must meet the ‘Product Return Guidelines’ to be accepted for repair or replacement. Hunters Elements will not refund or pay for shipping and handling charges for all returns, including items under warranty and the satisfaction guarantee
All product returns must meet the ‘Product Return Guidelines’ to be accepted for repair or replacement. Hunters Elements will not refund or pay for shipping and handling charges for all returns, including products being returned under the 5 Year Warranty or the Satisfaction Guarantee. Hunters Element will only pay for shipping charges if an error occurred in the original shipment order; including defective merchandise, incorrect merchandise or error on our side of the shipping process.
Questions? Get in touch via our Contact page and we'll help you out!